Remove the Bible App, then reinstall it.Force close the app or website, then re-open it.Microsoft Internet Explorer and Microsoft Edge.Make sure you have the most up-to-date version.
If you’re still experiencing issues, or you're having problems with your Gem subscription, you can contact us here. You can also check whether or not your device is supported on Gem.
Once you have powered your device back on, reinstall the CBC Gem app. If you’re using a connected device such as an Apple TV or Fire TV stick, physically unplug the power cable from the device for a minute. Power off your device completely for a minute.ĭon’t just put your device to sleep. Delete the CBC Gem app from your device. If you have the most recent version of the app installed on your device and you’re still experiencing logout issues, please try the following. You should then check whether or not the CBC Gem app is up to date on your device. The first step should be to ensure your device is up to date with the most recent operating system. If you find that you’re constantly being logged out of the CBC Gem app for iPhone, iPad, Apple TV, Fire TV, or Android TV, there are a few things you can try. Here are some links to the latest versions of Firefox and Google Chrome web browsers for your convenience: One thing you might also want to try is accessing Gem on a different web browser to see if the problem persists. This can be done from your web browser’s settings. If you do not have your cookies disabled, nor are you browsing in a private window, your cookies may have become corrupted and will need to be deleted. You may also experience issues if you're using certain antivirus software, a proxy or VPN. If you have cookies disabled on your web browser, or you are browsing in private mode, the web browser will not remember your location preferences. 
Login information is stored in your web browser's cookies. The tips mentioned below have been reported to help some users with this issue. This is currently being investigated by our team. We've received reports from some users mentioning they’re constantly being prompted to log back into Gem on a daily basis.
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